Consumer Banking

Pew's consumer banking project studies the accounts that Americans rely on every day to manage their finances, including checking accounts, prepaid cards, and mobile payments. The initiative builds partnerships with key stakeholders to advocate for effective consumer protections and a level playing field in the financial marketplace.

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Pew's Model Disclosure Box for Checking Accounts

More than 30 financial institutions have worked with Pew to adopt a simple disclosure box.

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Our Work

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  • Overdraft Does Not Meet the Needs of Most Consumers

    Overdraft programs are often marketed as a service that banks provide to cover occasional budgeting errors, but in practice they are not well understood by consumers and often fail to meet their needs. The Consumer Financial Protection Bureau requires banks to receive affirmative consent (opt in) from customers before providing overdraft coverage for ATM withdrawals and one-time debit... Read More

  • Arbitration Rule Aims to Preserve Financial Consumers’ Access to Courts

    The Consumer Financial Protection Bureau (CFPB) finalized a rule in early July that will protect consumers’ rights to bring class-action lawsuits—in which plaintiffs band together to seek resolution through the civil justice system—against financial institutions. The rule prohibits banks from including in financial agreements mandatory predispute arbitration clauses with... Read More

  • Repeal of Prepaid Card Protections Would Harm Consumers

    Millions of consumers use prepaid cards and other products that work like debit cards but are not tied directly to a bank account to manage their financial lives. In the early 2000s, these cards operated in a sort of “Wild West,” with few rules to protect users. Read More

Media Contact

Benny Martinez

Officer, Communications