Video

Electronic Health Records

Usability and unintended safety issues

Across the country, virtually all doctor’s offices and hospitals use electronic health records, or EHRs, to capture patient information. But EHR usability – their layout, design, customizations, and how they fit into different workflows—can impact patient safety.

In this video, you'll see one example of a health IT-facilitated error – how a computer auto-refresh results in a doctor pulling up the wrong record without even realizing it, and how it impacts the care a patient receives.

This is a fixable problem, but we need more research on how, when, and why these errors occur.

Learn more about how we can make health IT safer: http://www.pewtrusts.org/HealthIT.

Media Contact

Megan Meline

Manager, Communications

202.552.2275