What Makes a Community ‘Unserved’ or ‘Underserved’ by Broadband?

States use a range of internet speeds to define the various levels of service

What Makes a Community 'Underserved' by Broadband?

On May 3, 2023 The Pew Charitable Trusts sent a memo to state broadband offices that are participating in Pew’s broadband education and training initiative, which compared states’ statutory definitions of “unserved” and “underserved” areas. The memo also explained why states may need to authorize their broadband offices to adjust these definitions to account for the recent influx of federal funding.

Spotlight on Mental Health

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Technical Broadband Assistance to States

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As unprecedented broadband funding flows to states as part of the Infrastructure Investment and Jobs Act and the American Rescue Plan Act, delivering high-speed internet access to all Americans has never been more achievable. But the opportunity before state leaders comes with significant challenges. Policymakers must establish or expand broadband programs, train staff, and navigate local priorities, all while adhering to federal requirements.

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Learn the Basics of Broadband from Our Limited Series

Sign up for our four-week email course on Broadband Basics

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How does broadband internet reach our homes, phones, and tablets? What kind of infrastructure connects us all together? What are the major barriers to broadband access for American communities?

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Pills illustration

What Is Antibiotic Resistance—and How Can We Fight It?

Sign up for our four-week email series The Race Against Resistance.

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Antibiotic-resistant bacteria, also known as “superbugs,” are a major threat to modern medicine. But how does resistance work, and what can we do to slow the spread? Read personal stories, expert accounts, and more for the answers to those questions in our four-week email series: Slowing Superbugs.

Explore Pew’s new and improved
Fiscal 50 interactive

Your state's stats are more accessible than ever with our new and improved Fiscal 50 interactive:

  • Maps, trends, and customizable charts
  • 50-state rankings
  • Analysis of what it all means
  • Shareable graphics and downloadable data
  • Proven fiscal policy strategies

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Welcome to the new Fiscal 50

Key changes include:

  • State pages that help you keep track of trends in your home state and provide national and regional context.
  • Interactive indicator pages with highly customizable and shareable data visualizations.
  • A Budget Threads feature that offers Pew’s read on the latest state fiscal news.

Learn more about the new and improved Fiscal 50.