Modern information and communication technologies open doors to a wealth of information. But many users find it difficult to set up these devices and frustrating when they break.
According to this survey by the Pew Research Center's Internet & American Life Project, nearly half (48%) of adults who use the internet or have a cell phone say they usually need someone else to set up a new device up for them or show them how to use it. And many users of various devices and services encounter breakdowns from time to time. Specifically:
Respondents from all demographic groups who own a certain device are about equally likely to have that device fail, but younger cell phone owners are significantly more likely than seniors to have their cell phones break.