People constitute the living core of any organization. But the current economic crisis is taxing the capacity of the women and men who make government work—state employees. As residents suffer joblessness, health care gaps and housing worries, they are demanding more from state governments, whose own workforces are in the midst of layoffs and hiring freezes.
It may seem counterintuitive to suggest that states put time and effort into strengthening their workforces now, but doing so will yield higher employee morale, performance and productivity, resulting in improved, cost-effective services for residents.
Human Capital Trends and Innovations identifies a number of creative management practices that states are using to increase employee productivity and meet agency goals. This first report in our People Forward series is part of the Pew Center on the States’ commitment to helping state policy makers and managers effectively address human capital issues during these challenging times.
These examples of human capital planning and implementation provide important lessons for managers who must justify their actions and ideas to governors, employees, legislators, and the public.