The Philadelphia Research Initiative provides timely, impartial research and analysis that help Philadelphia’s citizens and leaders understand and address key issues facing the city.

LATEST RESEARCH:

A WORK IN PROGRESS: PHILADELPHIA’S 311 SYSTEM AFTER ONE YEAR
A new study from Pew’s Philadelphia Research Initiative finds that Philadelphia’s 311 contact system—a free service available to residents who want to find out about or request city services—made it easier to contact City Hall but challenges remain in dealing with service requests. The study reviewed Philly311 in its first year of operation and in relation to 14 other communities that operate 311 systems.