The Impact of CAN-SPAM Legislation

The distress of Internet users at spam has increased in recent months and growing numbers of Internet users are becoming disillusioned with email, despite the first national anti-spam legislation which went into effect on January 1. A survey by the Pew Internet & American Life Project between February 3 and March 1, 2004 shows the following:
  • 29% of email users say they have reduced their overall use of email because of spam. That figure is an increase from last June, when we found that 25% of emailers were reporting a reduction in their email use.
  • 63% of email users said that the influx of spam made them less trusting of email in general. That figure is higher than the 52% of email users who reported declining trust in email in June.
  • 77% of emailers said the flood of spam made the act of being online unpleasant and annoying. That is an increase from the 70% of those who said in June that spam was making online experiences unpleasant and annoying.
  • In all, 42% of email users said they were aware that Congress and the Administration had approved anti-spam legislation and that it had gone into effect at the beginning of the year.