Consumer Banking

Pew's consumer banking project studies the accounts that Americans rely on every day to manage their finances, including checking accounts, prepaid cards, and mobile payments. The initiative builds partnerships with key stakeholders to advocate for effective consumer protections and a level playing field in the financial marketplace.

Pew's Model Disclosure Box for Checking Accounts

Since Dec. 2011, 29 financial institutions have worked with Pew to adopt a simple disclosure box.

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Our Work

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  • Pew Releases Latest Ratings of Banks on Key Consumer Protections

    The Pew Charitable Trusts today released its third evaluation of checking account disclosure, overdraft, and dispute resolution practices at the nation’s largest retail banks, finding mixed results. Read More

  • Checks and Balances: 2015 Update

    Pew's Model Summary Disclosure Box for Checking Accounts served as the template for rating each bank's disclosure documents to determine best or good practices for overdraft and dispute resolution. Additionally, this report identified trends among the 32 institutions examined in all three Checks and Balances reports to date. Read More

  • Have You Ever Overdrafted?

    Checking accounts are the most widely used financial product in the United States. But as Pew found, consumers often are in the dark about their bank’s debit card overdraft policies—including the size of a typical overdraft fee, opt-in requirements, transaction reordering, and overdraft options. Read More

Media Contact

Sultana Ali

Officer, Communications

202.540.6188