Pew's consumer banking project studies the accounts that Americans rely on every day to manage their finances, including checking accounts, prepaid cards, and mobile payments. The initiative builds partnerships with key stakeholders to advocate for effective consumer protections and a level playing field in the financial marketplace.
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Five years ago, Congress created the Consumer Financial Protection Bureau through the Dodd-Frank Act. Its sole mission is to protect consumers with regard to financial products, including checking accounts, mortgages, and credit cards. As Susan mentions in this video interview, prior to the creation of the CFPB, oversight of financial products was managed by seven different government agencies.... Read More
At Pew, our consumer banking project is focused on transaction products that help consumers manage their money—checking accounts, prepaid cards, and mobile payments. In the past, many financial products were laden with hidden fees and terms that put consumers at risk, but now we have a regulator that is acting to ensure the products’ safety and transparency. Read More
The Pew Charitable Trusts filed the following regulatory comment letter with the Consumer Financial Protection Bureau on July 6, 2015, in response to the CFPB’s request for comment on its consumer complaint database, known as the Consumer Complaint Intake System Company Portal Boarding Form Information Collection System. Read More