Consumer Banking

Pew's consumer banking project studies the accounts that Americans rely on every day to manage their finances, including checking accounts, prepaid cards, and mobile payments. The initiative builds partnerships with key stakeholders to advocate for effective consumer protections and a level playing field in the financial marketplace.

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Pew's Model Disclosure Box for Checking Accounts

Since Dec. 2011, 30 financial institutions have worked with Pew to adopt a simple disclosure box.

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Our Work

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  • Susan Weinstock Reflects on the Five-year Anniversary of Dodd-Frank

    Five years ago, Congress created the Consumer Financial Protection Bureau through the Dodd-Frank Act. Its sole mission is to protect consumers with regard to financial products, including checking accounts, mortgages, and credit cards. As Susan mentions in this video interview, prior to the creation of the CFPB, oversight of financial products was managed by seven different government agencies.... Read More

  • Better Banking: The Opportunity and Challenge for the CFPB

    At Pew, our consumer banking project is focused on transaction products that help consumers manage their money—checking accounts, prepaid cards, and mobile payments. In the past, many financial products were laden with hidden fees and terms that put consumers at risk, but now we have a regulator that is acting to ensure the products’ safety and transparency. Read More

  • Comment Letter to the CFPB Regarding the Consumer Complaint Database

    The Pew Charitable Trusts filed the following regulatory comment letter with the Consumer Financial Protection Bureau on July 6, 2015, in response to the CFPB’s request for comment on its consumer complaint database, known as the Consumer Complaint Intake System Company Portal Boarding Form Information Collection System. Read More

Media Contact

Sultana Ali

Officer, Communications