Consumer Banking

Pew's consumer banking project studies the accounts that Americans rely on every day to manage their finances, including checking accounts, prepaid cards, and mobile payments. The initiative builds partnerships with key stakeholders to advocate for effective consumer protections and a level playing field in the financial marketplace.

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Pew's Model Disclosure Box for Checking Accounts

Since Dec. 2011, 30 financial institutions have worked with Pew to adopt a simple disclosure box.

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Our Work

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  • CFPB Protects Prepaid Card Users From Costly Overdraft Fees

    The Consumer Financial Protection Bureau (CFPB) today finalized rules to regulate prepaid cards and provide protections for 23 million U.S. adults who use them each month and followed through on its original plan to keep prepaid cards free from overdraft penalties. By staying the course, the bureau has closed the door on practices that could have compromised consumers’ ability to use these... Read More

  • For Prepaid Card Customers, Overdraft Is the Problem—Not the Solution

    Approximately 37 million adults in the United States, a number roughly equivalent to the population of California, do not have a checking account. Some have never relied on traditional banking, while the majority was part of the banking system at one time and subsequently stopped using financial institutions. The primary reason these “unbanked” consumers gave up on traditional bank... Read More

  • Pew Endorses Proposed CFPB Rule on Pre-Dispute Arbitration

    On Aug. 18, The Pew Charitable Trusts sent a letter to the Consumer Financial Protection Bureau (CFPB) in support of the bureau’s proposed rule on pre-dispute arbitration. The draft regulation would prohibit the use of pre-dispute arbitration clauses in financial agreements as a means to avoid class action lawsuits and would allow the CFPB to collect data on arbitration proceedings. Read More

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Media Contact

Mark Wolff

Director, Communications