Consumer Banking

Pew's consumer banking project studies the accounts that Americans rely on every day to manage their finances, including checking accounts, prepaid cards, and mobile payments. The initiative builds partnerships with key stakeholders to advocate for effective consumer protections and a level playing field in the financial marketplace.

Pew's Model Disclosure Box for Checking Accounts

Since Dec. 2011, 29 financial institutions have worked with Pew to adopt a simple disclosure box.

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Our Work

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  • Prepaid Accounts Under the Electronic Fund Transfer Act

    The Pew Charitable Trusts filed the following letter with the Consumer Financial Protection Bureau on March 23, 2015, in response to the bureau’s request for public comment on its proposed rules governing prepaid accounts. The letter from Pew’s consumer finance team is supportive of the CFPB proposal, based on Pew’s research and analysis, and offers recommendations for further improvement. Read More

  • Overdraft Frequency and Payday Borrowing

    This brief analyzes Pew survey data from 2013 to compare the experiences and characteristics of “high-frequency” and “low-frequency” overdrafters, as well as the relationship of overdraft to use of payday loans. Read More

  • Checks and Balances: 2014 Update Fact Sheets

    Pew studied 44 of the nation’s 50 largest banks, as determined by volume of deposits (six did not provide account information to Pew), and documented their use of best and good practices in the areas of disclosure, overdraft, and dispute resolution. Read More

Media Contact

Mark Wolff

Director, Communications