Consumer Banking

Pew's consumer banking project studies the accounts that Americans rely on every day to manage their finances, including checking accounts, prepaid cards, and mobile payments. The initiative builds partnerships with key stakeholders to advocate for effective consumer protections and a level playing field in the financial marketplace.

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Pew's Model Disclosure Box for Checking Accounts

More than 30 financial institutions have worked with Pew to adopt a simple disclosure box.

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Our Work

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  • Repeal of Prepaid Card Protections Would Harm Consumers

    Millions of consumers use prepaid cards and other products that work like debit cards but are not tied directly to a bank account to manage their financial lives. In the early 2000s, these cards operated in a sort of “Wild West,” with few rules to protect users. Read More

  • Consumers Need Protection From Excessive Overdraft Costs

    Over the past several decades, banks have increasingly charged consumers fees, such as for overdraft, to generate revenue on checking accounts. Overdraft programs are marketed as a service provided by financial institutions, but in practice consumers often incur unexpected fees that exceed the original transaction amount. Read More

  • How a Set of Small Banks Compares on Overdraft

    According to a survey commissioned by The Pew Charitable Trusts in 2013, 10 percent of account holders paid at least one overdraft penalty fee after using their debit card. Further, the Consumer Financial Protection Bureau (CFPB) found that the median size of debit card transactions that led to an overdraft fee was $24, and the median fee assessed was $34; more than half of consumers repay the... Read More

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Media Contact

Esther Berg

Officer, Communications