Consumer Banking

Pew's consumer banking project studies the accounts that Americans rely on every day to manage their finances, including checking accounts, prepaid cards, and mobile payments. The initiative builds partnerships with key stakeholders to advocate for effective consumer protections and a level playing field in the financial marketplace.

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Pew's Model Disclosure Box for Checking Accounts

Since Dec. 2011, 30 financial institutions have worked with Pew to adopt a simple disclosure box.

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Our Work

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  • Who Uses Mobile Payments?

    Mobile payments technology allows customers to make online and point-of-sale purchases, pay bills, and send or receive money from their smartphones via the Web browser, an app, or a text message. Mobile payments use has become widespread: Forty-six percent of U.S. consumers report having made a mobile payment, which translates to approximately 114 million adults. Read More

  • Overdraft Fees Disguised as Protection Are Actually Harmful High-Cost Credit

    With their friendly sounding names, these might appear to be products that are helpful to consumers. And, in fact, these names were appropriate more than 20 years ago when banks first started covering consumer overdrafts—infrequently and on an ad hoc basis. But that’s not the case today. Research from The Pew Charitable Trusts over the past five years demonstrates the need to reform... Read More

  • Heavy Overdrafters

    Pew urges the CFPB to write new rules to ensure that overdraft programs are safe and designed only for infrequent and accidental occurrences. Read More

Media Contact

Sultana Ali

Officer, Communications