Consumer Banking

Pew's consumer banking project studies the accounts that Americans rely on every day to manage their finances, including checking accounts, prepaid cards, and mobile payments. The initiative builds partnerships with key stakeholders to advocate for effective consumer protections and a level playing field in the financial marketplace.

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Pew's Model Disclosure Box for Checking Accounts

More than 30 financial institutions have worked with Pew to adopt a simple disclosure box.

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Our Work

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  • Millions Use Bank Overdrafts as Credit

    More than 39 million American adults incurred at least one fee for overdrawing their bank account or having insufficient funds in the past 12 months, according to an analysis of survey data by The Pew Charitable Trusts. Most of these consumers, known as overdrafters, view bank overdraft programs as a way to ensure that payments will go through if checking account balances are low. But almost a... Read More

  • Customers Can Avoid Overdraft Fees, but Most Don’t Know How

    Each year banks make billions of dollars in overdraft fees, and more than three-quarters of this revenue is generated from just a small fraction of checking accounts, less than 10 percent. Survey research by The Pew Charitable Trusts shows that overdraft programs are not meeting the needs of most consumers for two key reasons. First, most of those who overdraw their accounts do not know that they... Read More

  • Faster Payments System Could Give Consumers and Businesses Better Access to Their Money

    A faster, universally accepted payments system would eliminate the wait that many consumers and businesses face before they can access their money, but it is not the answer to every issue—such as banks charging excessive overdraft fees—and it is unlikely to be available to those who do not have smartphones or bank accounts.  Read More

Media Contact

Benny Martinez

Officer, Communications

202.540.6533