Joy Hackenbracht is a research officer for Pew’s consumer banking project. She conducts original research on transaction accounts—checking accounts, prepaid cards, and mobile payments—to improve the safety and transparency of these banking products. Hackenbracht leads the project’s consumer research, which includes focus groups and surveys on disclosure, overdraft, arbitration, and mobile payments. She also provides statistical expertise to projects throughout the institution, consults on methodologies, and serves as a media spokesperson.
Before joining Pew, Hackenbracht was a senior researcher at Fors Marsh Group, an applied research and consulting firm in the Washington metro area, where she provided technical expertise and oversight in the development and execution of market, human capital, and public policy research. In this role, she designed laboratory experiments for the Internal Revenue Service, led public health research for the Food and Drug Administration, and oversaw statistical analyses for the Consumer Financial Protection Bureau. Hackenbracht has a doctorate in psychology with a minor in statistics from The Pennsylvania State University and is an accredited professional statistician with the American Statistical Association.